The automotive industry is currently facing its biggest change, challenge and potentially opportunity yet: consumer mobility behavior, new business models and new or shifted revenue sources, new incumbent players in the market, regulatory and sustainability issues, shorter technology cycles and the increasing pressure to innovate even faster impact the supply and value chains and their management fundamentally. Capabilities in the areas digital customer engagement, e-commerce and business model development and evolution will be part of the core of a truly digital enterprise.
We have seen many ideas and visions. We respect ideas that have become products that adhere to real customer feedback.
We work in stable functional teams in a full end-2-end responsibility. Various disciplines focus jointly on functions in clusters and customer value or value to other product teams.
To hold our promisses, we apply adequate and state-of-the-art methodologies, which we frequently review and adapt. Customer experience, methodology, technology and business and market integration are cross-functional services that are available to all teams to regularly invent but to not re-invent (e.g. the wheel).
We take a holistic approach to our products and look at them from a customer perspective. We learn from our users and customers, validate trends and innovations and thus shape the digital future of Mercedes-Benz. Sometimes we need to ask questions but we try to measure what and wherever we can.
We think digital leadership and understand that success does require responsive organizational models, collaboration and alliances and a customer and experience driven innovation and satisfaction approach. Ecosystems and the trust in capabilities will pave the way (or road actually).
You are welcome to become part of the Mercedes-Benz.io family and to work with us on shaping the digital future of Mercedes-Benz. Self managed. Team based. Customer centric.