Support Engineer - Central Ops & Services (f/m/x)

Product Support · Remote, Portugal

HEY THERE!

We are Mercedes-Benz.io. Our mission is to Ignite and build the digital solutions for Mercedes-Benz by forming a tribe of digital enthusiasts that drive Mercedes-Benz digital future.

Therefore, we offer 100% flexibility! You can choose if you want to work from your mobile office in Portugal, or from our offices in Lisbon or Braga. It's up to each of us to decide according to our needs.

We don’t care about your shoes, as long as you are wearing the right attitude. At Mercedes-Benz.io we walk the talk and make things happen. We do not digitize for the sake of being digital but for a better tomorrow for our customers. That’s not our job; it’s our passion. Therefore, we love to reflect and challenge everything – the status quo, Mercedes-Benz, and ourselves. We share the same beliefs and stand up for each other and this is why we hire unique people to join our Tribe of digital enthusiasts.

WHAT IS CENTRAL OPS & SERVICES?

In the Central Operations and Services Area, we provide reliable cloud solutions and different technical services to enable Mercedes-Benz digital products to focus on their business purpose.

We build up cloud infrastructure and services such as CI/CD Tools, Monitoring & Logging solutions, and many more tools used by our software development teams. Besides just providing tools, our teams collaborate closely with the Software Development teams to ensure and increase developer satisfaction by optimizing the platform services.

The Teams within the Area enables e.g. Identity Access Management or coherent customer data handling for all users interacting with the digital touchpoints.

Our central Service Management Team provides a overarching service management model including processes and tools.

IN THIS ROLE YOU WILL

Ensure the effective front- and back-end functionality of applications and supporting them full stack
Manage application configuration items to ensure continuous and synchronised functionality
Collaborate with Service Desk to provide advanced support 2nd/3rd level
Incident management including root-cause analyses and implementation of measure to fix or workaround them
Close collaboration with the development teams for lifecycle tasks
Assisting in the coordination and implementation of release upgrades, patches and hotfixes
Discuss problems and achieve solutions in unbureaucratic ways

TO SUCCEED YOU NEED

A higher education degree in computer science, software engineering, information technology or comparable job experience
Basic knowledge in programming language like C++, JAVA, Python
Practical experience working with and on JavaScript libraries and frameworks (such as Vue.js, NodeJS, Git)
Practical experience in common web technologies such as HTML5, CSS3 (and know their preceding equivalents)
Proficiency in troubleshooting and pre-analyzing issues
Able to deploy application services
Able to work with CI-CD processes and pipelines
Good knowledge with ITSM and the ability to apply the concepts

YOU WILL BE HAPPY WITH

Open source software
No top-down hierarchy. We trust in your self-organization
Colleagues that are as smart, hardworking and driven as you
An amazing open-minded and informal culture with the backup of a giant company like Mercedes-Benz
IPhone, MacBook Pro or Dell (your choice) and noise-cancelling headphones
Health insurance for you and your family
Life insurance
Proactive self-development in international Trainings and Conferences
Language Training courses
Wellbeing actions (massages, nutrition sessions, happy hour and more)
Brand Connection Perks
Much more cool stuff …

THIS IS WHAT OUR PROCESS LOOKS LIKE

Screening call with our recruiter to get to know your motivation & your experience 
1st Technical interview
2nd Technical interview
Final Interview (of 1h)
Offer

WHAT YOU'LL NEED TO KNOW ABOUT US

Mercedes-Benz.io develops software and technology for the digital platforms of Mercedes-Benz. Our main products are the Mercedes-Benz Website worldwide, the e-commerce platform, digital services and aftersales solutions.

We have a fantastic team with people from all over the world. We encourage frequent collaboration and pairing across disciplines. English is the main working language.

Mercedes-Benz.io is an equal opportunities employer. We believe that diverse experiences and a broad collective perspective lead to a better company culture and better products.

Interested in engaging with a continuously evolving company to work hard, play hard and party hard? If so, please send your resumé (in English and PDF).

THE RECRUITING TEAM IS LOOKING FORWARD TO RECEIVING YOUR APPLICATION

Feel free to contact for further information and answers to your questions.

mbio_recruitment@mercedes-benz.com

We care about you

Hardware of choice

Are you team Mac or team Dell? You can be on either team and get the hardware of your choice.

Health insurance

Health insurance for MB.ioneers, their spuse and children.* (*until they are 25 years old. Children with disabilities of 60% or more will still be covered if they are over 25 years old.)

Sick leave support

Social security does not pay for the first three days of sick absences. We got your back on this one!

Lunch allowance

We support your quality time with colleagues during lunch with a little allowance.

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